Privacy policy
What we collect through this website, and what we do with it.
Newcastle Demolition Co is operated by Hansel Gretel Pty Ltd, ABN 17 625 552 776 ("we", "us"). This policy explains what personal information we collect and how we use it. We handle personal information in line with the Australian Privacy Principles.
What we collect
We collect the details you give us when you make an enquiry:
- through the quote form on this website;
- through a lead form on Facebook or Instagram; or
- by phone.
That is usually your name, phone number, email address, the address of the property and a description of the work you need. If you send photos or plans, we keep those with your enquiry.
Meta Pixel and analytics
This website uses the Meta Pixel, a tool from Meta Platforms (the company behind Facebook and Instagram). It records visits to this site and actions such as submitting a quote request, so we can measure and improve our advertising on Facebook and Instagram. Meta may use cookies and combine this information with what it already holds about you, under Meta's own privacy policy. You can control how ads are shown to you in your Facebook or Instagram ad settings.
How we use it
We use your details to respond to your enquiry, arrange a site inspection and quote, and carry out the work. We do not sell your personal information. Your enquiry may be passed to a trusted local contractor who quotes and completes the job, and to service providers who help us run this website and handle enquiries.
Service area
We service Newcastle and the Lower Hunter, NSW: the City of Newcastle, Lake Macquarie, Maitland, Port Stephens and Cessnock.
Storage and security
Enquiry details are stored securely and kept only as long as we need them to handle your enquiry and meet our legal obligations. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
Access, correction and complaints
To ask what personal information we hold about you, to correct it or have it deleted, or to make a privacy complaint, use our contact form. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
We may update this policy from time to time. The current version is always on this page.